COURSE OVERVIEW

This course is designed to provide participants with the skills and knowledge necessary to resolve conflicts effectively, maintain positive relationships, and foster a harmonious environment. It covers the dynamics of conflict, techniques for de-escalating tense situations, and methods of mediation to ensure win-win outcomes for all parties involved.

conflict resolution

The Conflict Resolution training is a 6-Week program (2-hour weekly sessions) during which the student learns about the fundamentals of CR.

Target Audience: Professionals, managers, team leaders, HR personnel, and individuals interested in learning how to manage conflict in the workplace, community, or personal relationships.

Week-by-Week Breakdown:

Week 1: Understanding Conflict

Week 2: Conflict Management Styles

Week 3: Communication and Emotional Intelligence in Conflict

Week 4: Mediation and Negotiation Techniques

Week 5: De-escalation Strategies

Week 6: Post-Conflict Management and Building Long-Term Solutions